Fraud Disclaimer
Fraud Awareness & Customer Support Notice — please read this important notice to protect yourself.
Please Contact Us Only Through Official Channels
For all delivery, shipment, and customer support-related queries, please use only the official communication channels available on The Indus Group Co. website www.theindusgroup.com. Any customer care numbers, email addresses, websites, or social media accounts not listed on our official website may be fraudulent. To protect your personal information and financial security, please rely only on our verified communication channels.
Your Security Is Our Priority. Cybercriminals may misuse our brand name to deceive customers through fake calls, messages, emails, websites, or social media accounts. Please stay vigilant and keep the following precautions in mind.
01.Verify Official Communications
- Official emails from The Indus Group Co. will only be sent from authorized @theindusgroup.com email addresses.
- Do not trust communications from unofficial domains, free email services, WhatsApp numbers, or personal email accounts claiming to represent The Indus Group.
- Always verify the sender before responding or sharing any information.
02.Beware of Phishing Attempts
Fraudsters may send fake SMS messages, emails, or WhatsApp messages claiming:
- Delivery failure
- Shipment held for clearance
- Additional delivery charges
- Customs or verification fees
- Reward or cashback offers
Never click on suspicious links or download attachments from unknown sources. Always verify that the website address belongs to the official Indus Group domain before entering any personal information.
03.Protect Your Personal Information
The Indus Group will never ask you to:
- Share OTPs or verification codes
- Reveal ATM PINs or banking passwords
- Provide debit or credit card CVV numbers
- Transfer money to personal bank accounts
- Make payments through unofficial payment links or QR codes
If anyone requests this information while claiming to represent The Indus Group Co., treat it as fraudulent.
04.Recruitment & Franchise Scams
Be cautious of fake employment or franchise offers. The Indus Group Co.:
- Never charges candidates any fee for recruitment, interviews, training, documentation, or onboarding.
- Never requests franchise payments through personal bank accounts or unofficial communication channels.
Always verify recruitment and business opportunities through our official website.
05.Fake Customer Support & Impersonation
Fraudsters may impersonate customer support representatives or delivery personnel. If you receive suspicious calls requesting payments, personal information, or urgent action:
- Do not share any confidential information.
- End the conversation immediately.
- Contact Indus Group using the official contact details published on our website.
06.If You Suspect Fraud
If you believe you have been targeted or have suffered financial loss, immediately contact your bank and call the National Cyber Crime Helpline 1930.
- Report the incident through the National Cyber Crime Reporting Portal: cybercrime.gov.in
- Report suspicious telecom communications through: sancharsaathi.gov.in
07.Official Website
Always access Indus Group services only through our official website: www.theindusgroup.com
Before responding to any communication, always verify that:
- The website URL is correct.
- The email originates from the official Indus Group domain.
- The contact details match those published on our official website.
08.Official Social Media
Please interact only with our verified social media accounts listed on our official website. Messages received from unverified accounts claiming to represent The Indus Group Co. should be treated as suspicious.
09.Common Warning Signs of Fraud
- Unexpected requests for advance payment.
- Requests for OTPs, passwords, or banking details.
- Fake delivery failure notifications.
- Urgent messages demanding immediate action.
- Misspelled website addresses or email domains.
- Job or franchise offers requiring upfront payment.
- Unofficial customer care numbers found through internet searches.
Stay Alert. Stay Secure. Stay Protected.
If you have any concerns regarding a communication claiming to be from The Indus Group, please verify it through our official customer support before taking any action.